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What do you want to do today?

3. How we can help
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There are a number of ways you can contact us:

  1. Call: 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
    Please note: If you have an emergency repair please call 0161 226 4211 for our out-of-hours service.

  2. Email us at enquiry@msvhousing.co.uk

  3. Fill out the contact us form

  4. Online MyMSV account. Create a customer account to report and manage repairs.

  5. Speak to your Neighbourhood Officer. Use the postcode search for contact details.

  6. Visit our community hubs!

Hub opening times:

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We have a number of affordable homes and apartments for rent in Greater Manchester.

Rent an MSV property through choice-based letting schemes, local authority waiting lists such as; Manchester Move, and occasionally on Rightmove

Search for properties in your area.

 

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We offer brand new spacious, warm, and beautifully designed homes with various purchasing options available.

Search for an MSV home on our SnugBug website and find information on shared ownership and rent-to-buy properties in Greater Manchester.

If you're already a shared ownership customer with MSV, you can find more information about staircasing or the right to buy/acquire here.

For more information contact our Growth Team at buy@msvhousing.co.uk.

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We provide supported housing to vulnerable people across 17 different Local Authorities.

We work with a wide range of partners to deliver a full range of support for people with learning disabilities, mental health issues, drug and alcohol issues, teenage parents and young people.

Our housing schemes range from one-bedroom self-contained flats to fully adapted shared bungalows. Some of our schemes have communal living spaces where activities from cooking and budgeting to a social evening can take place.

If you or someone you know would like more information on supported housing, please contact us at SupportedHousing@msvhousing.co.uk

Or you can find more information on finding an MSV home here

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Our two Foyers, based in Hulme and Blackburn with Darwen, offer safe homes for 16 to 25-year-olds who are committed to training or education but require the extra support a Foyer can offer.

We also offer specialised support and semi-independent accommodation for Trafford care leavers aged 16 – 19-year-olds at Forest Court. 

Find out more

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Yes, our properties for the over 55s are specifically designed to meet the needs of older people.

We own 60+ apartments in Bolton, Manchester, Salford, Rochdale, Longridge and Warrington for older people or those with a disability. In some circumstances we accept people under 55 years old, so please enquire.

As well as your own front door, our independent living accommodation offers:-

  • A scheme manager
  • An appointment-based repairs system which includes evenings and weekends
  • Help and advice on accessing support and benefits
  • A communal lounge and lots of activities such as bingo and coffee mornings
  • Security and peace of mind
  • An escape from loneliness

Find out more

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Our Repair Service

Customers can report repairs to MSV either online, by email or over the phone.
Please visit our Repairs for more information.

Report non-emergency repairs by:

  1. Calling 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
    Please note: If you have an emergency repair please call the same number for our out-of-hours service.
  2. Email us on enquiry@msvhousing.co.uk
  3. Fill out the contact us form
  4. Online MyMSV account. Create a customer account to report and manage repairs.

Do you have an emergency?

Report Emergency Repairs on 0161 226 4211.
Our out-of-hours team operates when the office is closed for emergency repairs.

Gas emergencies

If you smell gas, do not switch any electrical appliances on or off. Open windows and make sure there are no naked flames. Call National Grid immediately on 0800 111 999.

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How to Make a Complaint

We aim to provide the best possible service to our customers, but we understand that sometimes things go wrong.

We recommend heading over to our How to Make a Complaint page for full details of our complaints procedure. Here are the ways you can contact us to make a complaint. 

  • Online: Fill in the online contact form
  • Email: complaints@msvhousing.co.uk
  • Telephone: 0161 226 4211
    Our opening hours are Monday to Friday, 8.30 am to 5 pm. Please note that our offices are closed on bank holidays.
  • By post: You can fill in and return the form on page 4 of the Have Your Say customer information leaflet. Please return this form to: MSV Housing Group, 7th Floor Trafford House, Manchester, M32 0RS. In person: Request a visit from your Neighbourhood Officer or visit our community hubs.

    Hub opening times:
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You can request to make changes to your tenancy by:

  1. Calling 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
    Please note: If you have an emergency repair please call our out-of-hours team on the same number.
  2. Email us on enquiry@msvhousing.co.uk
  3. Fill out the contact us form
  4. Online MyMSV account. Create a customer account to report and manage your tenancy.
  5. Speak to your Neighbourhood Officer. Use the postcode search for contact details.
  6. Visit our community hubs to speak to us in person.

The request may be referred to your Neighbourhood Officer who may contact you to discuss before a decision is made.

Hub opening times:

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Mutual exchanges and tenancy transfers 

If you are a social housing tenant living in a rented property you may be eligible for the House Exchange scheme.

There is also the option for a tenancy transfer through your local choice-based lettings

Find out more on our Find an MSV Home page.

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Mutual Exchange is for social housing tenants in a rented property who want to swop their house or flat.

House Exchange
If you currently live in a Mosscare St Vincent’s property in Greater Manchester you are eligible for the House Exchange scheme.

Simply register on the House Exchange website and you will receive possible matches by email or text message.

As a Mosscare St Vincent’s tenant, you are entitled to free membership on the site.

Visit the House Exchange website or read this leaflet for more information.

HomeSwapper
If you currently live in a Mossbank Homes property or any other area outside of Manchester you can find mutual exchanges using HomeSwapper.

Visit the HomeSwapper website

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We're here to help!

Call our dedicated Money Management Team on 0161 226 4211 for free, confidential, expert advice and support with managing your money.

We can help all customers, in work or claiming benefits, with rent arrears and give advice on gas electricity, water and council tax arrears.

Find out more

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Can I buy my home?

Unfortunately, this is not a straightforward yes or no decision.

We suggest all enquiries are emailed into Buy@msvhousing.co.uk and a member of our team will contact you to discuss. 

Read more

 

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MSV will make sure that the structure of your property is insured but our cover won't include what's inside it, like your furniture, electrical goods or personal belongings.

It's really important that you protect your belongings by arranging contents insurance to cover your possessions against fire, theft, and other risks. This is not usually expensive and well worth the peace of mind. The National Housing Federation works in partnership with Thistle Tenant Risks, who provide My Home Contents Insurance. The My Home scheme is designed for tenants and residents living in social housing, offering economical and flexible schemes to protect tenants against a whole range of risks

Please refer to your Tenancy Agreement for more information.

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Please contact your Neighbourhood Officer to find out whether you can have a pet.

Alternatively email enquiry@msvhousing.co.uk or call 0161 226 4211.

You can find our Pet Agreement Form here

You can read our Pet Policy here

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Find out who your neighbourhood officer is and how to contact them by typing your postcode into the search bar here: Your Neighbourhood Officer.

Your Neighbourhood Officer can help by:

  • Carrying out home visits when you move into your new home to ensure you have the relevant support and feel settled.
  • Provide guidance to help you manage your tenancy such as; help and advice on rent accounts and progressing applications for tenancy changes.
  • Manage environmental issues to make your locality a pleasant place to live.
  • Partnership working with Police, local authorities and support agencies.
  • Putting you in contact with support and community hubs in your local area.

 

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Yes, The Kindness Fund is a programme that offers funds of up to £1000 to individuals and groups working in MSV’s communities and neighbourhoods. This fund offers cash and direct support to initiatives that improve people's lives and the places where they live.

Find out more and apply here

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There are many different ways to get involved to help improve services and make a difference in your community.

You don't have to attend a meeting to be involved with MSV, you can influence our services in the comfort of your own home by taking part in surveys, becoming a pollster, giving feedback via social media, joining our readers or digital led groups.

Find out more.

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We have four community-led hubs across Greater Manchester.

Opening times:

Find out more.

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We're here to help!

Your health and wellbeing is important, which is why we have a dedicated Wellbeing Team to offer support and guidance.

Call us on 0161 226 4211 or email CustomerSupportTeam@msvhousing.co.uk

We can help by making referrals to specialist agencies for appropriate support or by simply being a friendly person to chat to.

You can find resources and activities to support your wellbeing, tackle loneliness, build resilience, and help manage stress, anxiety, and worry here.



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Yes, The Kindness Fund is a programme that offers funds of up to £1000 to individuals and groups working in MSV’s communities and neighbourhoods. This fund offers cash and direct support to initiatives that improve people's lives and the places where they live.

Find out more and apply here

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There are many different ways to get involved to help improve services and make a difference in your community.

You don't have to attend a meeting to be involved with MSV, you can influence our services in the comfort of your own home by taking part in surveys, becoming a pollster, giving feedback via social media, joining our readers or digital led groups.

Find out more.

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We have four community-led hubs across Greater Manchester.

  • Space Manchester Hub, Manchester
  • Bramhall Hub, Bramhall
  • Jean Byers Hub, Bredbury
  • Carrbrook Hub, Stalybridge

Hubs are community-led and run by volunteers, providing a range of activities and support services for people in their local communities.

Find out more.

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We're here to help!

We can help all customers, in work or claiming benefits, with rent arrears and give advice on gas electricity, water and council tax arrears.

We can signpost you to free specialist debt advisors such as the Citizens Advice Bureau or National Debtline. We can also check your benefits including pension credits.

If you are struggling with your rent, contact your Neighbourhood Officer straight away.

If you are concerned about money issues then you can also contact our Customer Support Team. Our dedicated money management officers can offer a telephone advice service or visit you in your home if you would prefer.

For more information on the services we offer and ways to pay your rent please click here.

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There are many ways you can pay your rent.

  • Direct Debit
  • Text via Allpay
  • Telephone/internet banking
  • Over the phone on 0161 226 4211
  • PayPoint swipe card
  • Standing Order
  • Cheque

More details of each of these payment options can be found here.

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You can contact us to find out your rent balance by:

  1. Calling 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
  2. Email us on enquiry@msvhousing.co.uk
  3. Fill out the contact us form
  4. Online MyMSV account. Create a customer account to manage your tenancy including rent payments. Once your account is active you will find your rent balance under My Household and Accounts function.
  5. Speak to your Neighbourhood Officer. Use the postcode search for contact details.
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Manage your repair online at any time and on any device

You can report non-emergency repairs and book an appointment slot that is convenient for you on our self-service portal; My MSV Account. You can report these 24 hours a day, 7 days a week.

You can also manage your repairs by cancelling and rearranging up to 48 hours before your appointment time via the portal.

If you do not have a customer account or the appointment is due in less than 48 hours, please email enquiry@msvhousing.co.uk or call 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays).

If you have emergency or health and safety essential repairs, please visit our Repairs page.

Gas emergencies

If you smell gas, do not switch any electrical appliances on or off. Open windows and make sure there are no naked flames. Call National Grid immediately on 0800 111 999.

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Appointment times for repairs and services

We aim to offer you a range of appointment slots where possible to include:

  • First call: 8.00am - 9.30am
  • AM: 8.00am - 12.30pm
  • PM: 12 noon - 4.30pm
  • All-day: Occasionally the job booked requires full-day access

However, we may if requested be able to offer you our first call appointments between 8am and 9.30am, to help fit around the school runs or work commitments.

You can report non-emergency repairs and book an appointment slot that's convenient for you on our self-service portal; MyMSV Account at any time of day or night (even at the weekends) and on any device. 

More ways to report repairs can be found here.

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Emergency repairs

Emergency repairs should be reported by phone on 0161 226 4211 and will be attended to/made safe within 24 hours. We define any repair that requires immediate attention and is classed as a risk to property or raises a health and safety issue, e.g. loss of water or electrical or unsafe electrical items.

Examples of emergencies include:

  • Severe roof leaks
  • Burst pipes
  • Blocked drains with sewage exposed

If you have a gas leak, do not switch on or off any electrical appliances and call National Grid immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787.

Got to Report a Repair for more information.

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Your username is your email address.

Access our online services and login to your My MSV Account here.

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You will need your Tenancy Reference Number to register for our online services.

You'll find it at the top of your Tenancy Agreement and rent statements.
If you can't find your number, email us at enquiry@msvhousing.co.uk

You can access your online customer account on the My MSV Account here.

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Yes! We can help you to improve your online skills.

As a registered Learn My Way Centre, MSV offers a variety of free online training courses

If you are interested in any of these courses, we can register you and get you started. Please email involvement@msvhousing.co.uk or call Natalie on 07786 960241.

We also offer employment support such as:

  • CV writing
  • Confidence building
  • Access to training
  • Self-employment advice
  • Skills matching
  • Apprenticeships
  • 121 support

For more information, please contact involvement@msvhousing.co.uk or call Natalie on 07786 960241

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Visit myMSV Account to register for your online customer account.

You need to hold an MSV Tenancy and an email address to register for our online services.

When you register, you will be asked for your 6-digit Tenancy number, you'll find this at the top of your Tenancy Agreement and rent statements. If you can't find your number, email us on enquiry@msvhousing.co.uk

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Although we encourage customers to sign up to our MyMSV account, we understand that this may not suit all our customers.

Our phone lines are open Monday to Friday 8.30am to 5pm and you can report emergencies outside of these times on the same number.

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There are a number of ways you can contact us about any issues relating to your online customer account.

  1. Call 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
  2. Email us at enquiry@msvhousing.co.uk
  3. Fill out the contact us form
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For information on how to spot the signs of damp and mould, as well as, tips to help prevent it, please read the Preventing damp, mould and condensation customer information leaflet and watch our short video here.

Types include:

Condensation - areas of moisture on windows or in places where there is little air, for example in corners or behind beds
Rising damp - often visible at a low level on the ground floor walls or on solid floors. Look out for tidemarks
Mould - black patches in areas where there is little air
Water penetration - around window or door frames or guttering
Leaks - water coming from a burst or cracked pipe or defective seal

If you spot signs of dampness or mould in your home, contact us straight away by:

  1. Calling 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
  2. Emailing us at enquiry@msvhousing.co.uk
  3. Filling out the contact us form
  4. Online MyMSV account. Create a customer account to report and manage appointments.
  5. Speak to your Neighbourhood Officer as soon as you spot the first signs of damp and mould. Use the postcode search for contact details.
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If you see any signs of damp, mould or condensation please get in touch with us straight away and we will arrange a visit to your home.

Please contact us by:

  1. Calling 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
  2. Emailing us at enquiry@msvhousing.co.uk
  3. Filling out the contact us form
  4. Online MyMSV account. Create a customer account to report and manage appointments.
  5. Speak to your Neighbourhood Officer as soon as you spot the first signs of damp and mould. Use the postcode search for contact details.

More information can be found at Damp, Mould and Condensation including ways to help prevent damp and mould.

how can we help?