My MSV Account

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In line with Government Guidelines, from 29 March we will be resuming a full repairs service. Our phone lines will be extremely busy! You can avoid long waiting times by only calling in the most urgent circumstances, eg an emergency repair or serious anti-social behaviour.

For everything else, please contact us through your online MyMSV account. Signing up for a MyMSV account is so simple, and you can access your account from any device at any time of day or night.

By having a MyMSV account you can:

  • update your information and manage your tenancy
  • report and view repair bookings
  • pay your rent
  • cut the queue and avoid waiting on the phone

To register you will need your unique Tenancy Reference. You can find this on the recent rent letter we sent you (in the top right-hand corner), or on your rent statement.