What are we doing and why?
We believe that knowing our customers well is vital to delivering great services and building strong communities. We know circumstances change - whether it’s your contact details, household, or something else - and we want to make sure our services reflect your needs. That is why we will now carry out a short survey every year, just a few questions about your current situation: it’s a quick and easy way for you to update your information all at once.
We cannot make improvements without your help. But by sharing a little about who you are, we can design services that meet a wide range of needs, reduce duplication, and ensure we always consider those who may need extra support.
How will we use your information?
Your trust matters to us, so we handle your data with the highest standards of security and confidentiality, in line with data protection laws. By keeping your details accurate and secure, we can provide services that truly make a difference for you and your community.
How does completing this survey benefit me?
MSV collects information so we can understand the needs of everyone in your home. Some questions are personal, but they are essential for us to tailor our services to you. For example, you might need to communicate with us differently because of a health condition or disability and knowing this helps us provide the right support.
With your help, we can reduce the number of times you need to contact us, and design better, more targeted services that work for everyone.
That’s not all! As a thank you, everyone who completes the survey will be entered into a prize draw to win £100 in Amazon vouchers.
Will anyone else have access to my information?
Absolutely not, completing the survey will not change who your information is shared with. Only MSV colleagues and trusted partners who deliver services on our behalf will have access to your data - it will never be passed on to anyone else. We handle your information securely and in line with data protection laws, so you can feel confident that your details are safe. Your information will only be used for this survey, handled confidentially, and never shared with anyone else. All personal data will then be securely destroyed by MSV. You can read MSV’s Privacy Policy on our website here.
Do I have to fill out the ’Me and My Home’ Survey?
No, taking part in the survey is your choice - it’s not compulsory and you have the right not to participate. You do not have to answer every question; if there’s something you are not comfortable sharing, you can skip it.
But by completing the survey, you will help us make sure we are providing the best possible service for you and your household.
