Our Promise To You

We are committed to delivering excellent services

At MSV our pledges are entirely focused on People, Place and Performance - doing the right thing by You, the Planet and your Home and Community.   

Our Customer Standards takes these pledges one step further and sets out our commitment to delivering excellent services in the way you expect and is Our Promise to You.

Click on the image on the left to take a closer look at our Customer Standards and please do let us know what you think. 

Consumer Standards

The UK government introduced new consumer standards for social housing from 1st April, 2024.  

You can find out how this affects you on the Consumer Standards page.

What to expect when a Repairs Operative visits your home

Keeping our customers’ safe and delivering a high quality service is at the heart of what we do at MSV. Our repairs operatives and sub-contractors are skilled and trained to deliver work of an excellent quality in a professional way. All work needs to follow our Code of Conduct and we will measure the service by these standards.

You can read our Code of Conduct here