Get involved and have your say


 

There are many different ways to get involved to help improve services and make a difference in your community. 

You don't have to attend a meeting to be involved with MSV, you can influence our services in the comfort of your own home by taking part in surveys, becoming a pollster, giving feedback via social media, joining our readers or digital led groups.

There are lots of good reasons to get involved - you can make a big difference to what we do and the way we do it!

Our Customer Engagement Strategy outlines how we will engage with more customers.

Ways to get involved

  • Nibbles N' Natter: Live events to ask our Senior Officers anything
  • Rainbow Roofs: Raising the voices of LGBTQ+ customers and issues impacting them
  • Readers Group:  Comment on documents before they go public
  • Residents Groups:  Groups who work in your community and with MSV
  • Scrutiny Panels: Scrutinise MSV's services, tell us how can we work better
  • Volunteer: There are various ways you can volunteer and give back to your community
  • Community Champion: Be the voice for your community, work with us to create healthy sustainable lifestyles

Ad-hoc exercises

The Team will also run one-off focus sessions and Mystery Shopping based on feedback.

Sign up

If you would like to find out more, complete and submit the form below, email involvement@msvhousing.co.uk or call 0161 226 4211

TPAS (Tenants Participation Advisory Service)

You can become a member of England’s leading tenant engagement service and have access to expert advice and resources to help you be at the forefront of engagement activities. You can read more about the benefits of being a member here.  Click here to view our MSV tenant membership application

If you have any comments or suggestions about how we can improve our services please get in touch or send an email with your suggestions to involvement@msvhousing.co.uk


 

Sign up today

If you would like to get involved, and/or would like to be kept up to date with information about MSV and your local community/neighbourhood, please provide your details here and we will add you to our engagement database.

* There is a legitimate interest for Mosscare St Vincent’s Housing Group, 7th Floor Trafford House, Old Trafford, Manchester, M32 0RW to collate the personal details noted on this form. These are collected to process your enquiry and may be shared with third parties, for example; your local authority, for the purposes of responding to your enquiry. By completing this form, you accept these terms and conditions. The information is held for a six-year period from the latest entry and is then disposed of securely. You have a right to request access to, rectification or erasure of, restriction of processing of, to object to the processing of your personal data by us and to submit a data portability request by contacting us at the above address. If you believe that your personal data is being processed in any manner which is incompatible with the information provided in this privacy statement, you have a right to lodge a complaint with the UK Information Commissioner’s Office.

Volunteer with us

Volunteering can help you build confidence and learn new skills. It is a great way to make a real and positive change in your community.

Sometimes volunteering can help you get paid work. We can help you with job searches, CVs and interview skills whilst you are volunteering.

Examples of volunteer roles at MSV could include:

  • Community researchers
  • Volunteering at one of our COMMUNITY HUBS
  • Events and activities assistant
  • Digital Champion
  • Green Champion
  • Running groups and activities in sheltered schemes
  • Setting up focus groups in your community
  • Leaflet or newsletter drops

You can give as much time as you have available!

Please get in touch if you are interested or for more information contact the Customer Voice and Influence Team on 0161 226 4211 or email involvement@msvhousing.co.uk detailing the area of work you are interested in.

Read our Customer Voice Strategy here

This strategy will:

  • Support MSV to meet the requirements set out in new regulatory requirements in respect of consumer standards, ensuring that customers voices are heard, acted upon, and actively influence the services they receive
  • Provide a flexible approach to how we involve customers and offer opportunities to shape and influence services
  • Ensure we use data and insight to improve the customer journey
  • Embedding customer voice throughout the business and focussing on improving data and insight, particularly connecting with silent voices