Damp, Mould and Condensation

If you have any damp or condensation in your home please watch this clip - we're here to help

Why is damp and mould a problem?

Damp and mould can cause problems in your home and damage your health. Severe mould growth can make asthma and other respiratory illnesses worse due to inhalation of mould spores.

If you see any signs of damp, mould, or condensation please get in touch with us straight away and we will arrange a visit to your home.

Please contact us by:

  1. Calling 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
  2. Emailing us at enquiry@msvhousing.co.uk
  3. Filling out the contact us form
  4. Online MyMSV account. Create a customer account to report and manage appointments.
  5. Speak to your Neighbourhood Officer as soon as you spot the first signs of damp and mould. Use the postcode search for contact details.

If you are struggling with your heating bills, please contact our Customer Support Team on CustomerSupportTeam@msvhousing.co.uk


Report any defects that could lead to damp or mould:

Please regularly check your home and report any issues to us immediately before defects cause serious problems, such as:-

  • Leaks in the roof, gutter, rain water pipes or internal pipes
  • Missing roof tiles or damaged flat roof coverings
  • Rotten windowsills
  • Blocked guttering or blocked or missing air bricks
  • Crumbling or cracking brickwork or chimney stacks

Report any signs of damp, mould, or condensation:

If you spot any signs of damp, mould or condensation please contact us straight away and we will arrange a visit to your home:

Condensation - areas of moisture on windows or in places where there is little air, for example in corners or behind beds
Rising damp - often visible at a low level on the ground floor walls or on solid floors. Look out for tidemarks
Mould - black patches in areas where there is little air
Water penetration - around window or door frames or guttering
Leaks - water coming from a burst or cracked pipe or defective seal

How you can help prevent damp and mould by reducing condensation:

  • Reduce steam by covering pans when cooking
  • In kitchens and bathrooms keep the doors shut and windows open when in use and use extractor fans if you have them
  • Keep windows and any trickle vents open as much as possible
  • Dry washing outside if possible. Use a confined space if inside but avoid drying clothes on radiators
  • Heat the whole house and keep low background heating on all day - we understand this may not be possible in the current climate
  • Keep items away from outside walls
  • Wipe down windows and windowsills in cold weather

Please report any repairs needed to your home straight away to prevent damp and mould issues by:-

Email: DampMould@msvhousing.co.uk

Call: 0161 226 4211

Register on our portal ‘My MSV’


Download the Preventing damp, mould and condensation flyer or please contact us if you would like this information in another format or language.