Your Neighbourhood Officer

Your Neighbourhood Officer can help by:

• Carrying out home visits when you move into your new home to ensure you have the relevant support and feel settled.
• Provide guidance to help you manage your tenancy such as; help and advice on rent accounts and progressing applications for tenancy changes.
• Manage environmental issues to make your locality a pleasant place to live.
• Partnership working with Police, local authorities and support agencies.
• Putting you in contact with support and community hubs in your local area.

Or find out how you can get more involved in your community.

Come and see us in person!

We have regular neighbourhood drop ins in Rochdale, Moss Side, Carrbrook, Bredbury and Bramhall

Come and chat to us about anything such as your home, community, anti-social behaviour or repairs 

Space Manchester: 125 Great Western Street, Manchester, M14 4AA - Mondays (10am - 2pm) except bank holidays

Jean Byers Hub:  Bents Avenue, Bredbury, SK6 2LF - Wednesdays 10am - 12pm

Bramhall Hub: 84 Northpark Road, Bramhall, SK7 3HS - Second Thursday of every month 10am - 12pm

Carrbrook Hub: Carrbrook Community Hub, 1 Broadbent Close, Stalybridge, Sk15 3LJ - Second Monday of every month 1pm - 3pm (except bank holidays)

Deeplish Community Centre: 59 Hare St, Rochdale OL11 1JT - First Wednesday of the month 10am - 12pm

Scheme Inspections

Every quarter a Neighbourhood Officer will carry out an audit of your scheme.  

Please see below for the dates and time slot for each visit

Zone 1 (Manchester and Trafford) Scheme Audits

Zone 2 (All Other Areas) Scheme Audits

Our Neighbourhood Offer

Our Neighbourhood offer sets out what you can expect from us if you live in an MSV home and the service you can expect to receive in respect of our work in neighbourhoods.

We aim to be highly visible in neighbourhoods and have a strong local presence. Customers have told us this is really important as well as being clear on how we work with partners.

Read more about it here!

Read about our neighbourhood offer here  Our Offer in Neighbourhoods

Our Neighbourhood Strategy

Our neighbourhood strategy will further define our aims and objectives and we will work alongside colleagues across the business to ensure the full range of MSV services are high quality and are meeting customer’s expectations.  Read the full strategy here.