Report a Repair


We're very proud of the quality of homes we offer. In addition to our repairs service and safety checks, we undertake an ongoing programme of home improvements.

Find out how to report a repair below:-

Report a Non-Emergency Repair

You can report non-emergency repairs and book an appointment slot that is convenient for you on our self-service portal; MyMSV Account. You can report these 24/7 (even at the weekends) and on any device. 

Please can you let us know at least 48 hours in advance if you are unable to keep your repairs appointment by emailing

We aim to offer our customers a range of appointment slots where possible to include:

  • First call: 8.00am - 9.30am
  • AM: 8.00am - 12.30pm
  • PM: 12 noon - 4.30pm
  • All-day: Occasionally the job booked requires full-day access

Report an Emergency Repair

If you have an emergency repair needed please call us on 0161 226 4211 so we can get all the details we need. Our out of hours service operates when the office is closed for emergency repairs, on the same number.

We will prioritise an emergency repair within 24 hours. An emergency is defined as something which could cause danger to health, residents’ safety, or serious damage to property, such as severe roof leaks, burst pipes that cannot be contained, blocked drains with sewage exposed or complete loss of power. If you have a prepayment meter, please check this first. If a contractor or member of staff is called out to carry out a repair as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned. 

  • If you smell gas, do not switch any electrical appliances on or off. Open windows and make sure there are no naked flames. Call National Grid immediately on 0800 111 999 or via textphone (minicom) on Tel 0800 371 787
  • If you have no electricity supply call 0800 195 4141

Responsibility for Repairs

If you have a communal area make sure you report repairs there too. These might include broken lights or blocked drains. You can report these in the same way as a normal repair.

Our customers are responsible for certain repairs, such as replacement keys or batteries for smoke alarms. For information about who is responsible for what repairs, please read our Handy Guide to Customer Responsibility Repairs leaflet.


All contractors and staff representing us, carry identification. Do not let anyone into your home unless you are happy they have shown appropriate identification. If in doubt please contact the office on 0161 226 4211.


There will be times when you will be expected to pay for repairs that you have asked us to carry out on your behalf. 

Home Safety

For important safety advice on Asbestos, Fire Safety, Smoke Detectors, Damp, Gas Safety and Servicing, please take a look at our Health and Safety at Home page.

Quick Fix videos

There are a number of quick fixes you can do at home, we've made a series of handy videos to help guide you.

Take a look at our Quick Fix videos

Our Replacement/Repairs Programme

Capital Investment is work that MSV plans for in advance. Our planned replacement / repairs programme includes replacing internal and external components of our properties and communal areas. Find out more at Our programme for 2023