Report a Repair

Important repairs update

Due to the new national lockdown commencing on 5 November 2020, we are only taking emergency repairs and prioritising existing jobs. Customers are asked to contact us in 4 weeks for all other non-urgent repairs when we’ll review the position based on the lockdown guidance at that time. 

Please ring 0161 226 4211 for all emergency repairs.  Until 2 December, we ask that you do not report your repairs in any other way.  We are reviewing these arrangements on 4 December and will advise customers of any changes to the service on the website and social media.

We're very proud of the quality of homes we offer. In addition to our repairs service and safety checks, we undertake an ongoing programme of home improvements.

Report a Repair

You can report non-emergency repairs and book an appointment slot that is convenient for you on our self-service portal; MyMSV Account. You can report these 24/7 (even at the weekends) and on any device. 

Emergency Repairs

If you have an emergency repair needed please call us on 0161 226 4211 so we can get all the details we need. Our out of hours service operates when the office is closed for emergency repairs, on the same number.

We will prioritise an emergency repair within 24 hours. An emergency is defined as something which could cause danger to health, residents’ safety, or serious damage and destruction to property. For example; uncontrolled water leak, insecure property or external drain blockages.

  • If you smell gas, do not switch any electrical appliances on or off. Open windows and make sure there are no naked flames. Call National Grid immediately on 0800 111 999.
  • If you have no electricity supply call 0800 195 4141.

Non-Emergency Repairs

For non-emergency repairs we aim to offer our customers a range of appointment slots where possible to include:

  • First call: 8.00am - 9.30am
  • AM: 8.00am - 12.30pm
  • PM: 12noon - 4.30pm
  • All-day: Occasionally the job booked requires full-day access

Responsibility for Repairs

If you have a communal area make sure you report repairs there too. These might include broken lights or blocked drains. You can report these in the same way as a normal repair.

For information about who is responsible for what repairs, please read our Handy Guide to Customer Responsibility Repairs leaflet.

Identification

All contractors and staff representing us, carry identification. Do not let anyone into your home unless you are happy they have shown appropriate identification. If in doubt please contact the office on 0161 226 4211.

Recharges

There will be times when you will be expected to pay for repairs that you have asked us to carry out on your behalf. Please refer to our handy guide to recharges for a full list of those repairs.

Home Safety

For important safety advice on Asbestos, Fire Safety, Smoke Detectors, Gas Safety and Servicing, please take a look at our Health and Safety at Home page.

Quick Fix videos

There are a number of quick fixes you can do at home, we've made a series of handy videos to help guide you.

Take a look at our Quick Fix videos