The Voice

Read the latest edition of our customer newsletter for news and updates

Winter 2023



This edition contains information on our focus on improving services, along with winter wellbeing information and preparing your home for the cold weather.

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Autumn 2023

You'll find an important merger update in this edition of the Voice. Simply head over to page 2 for an update from our CEO Charlie Norman.

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Spring 2023

This edition has an important update from MSV's CEO Charlie on key issues we are focussing on and our commitment to you. 

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Read previous editions of the The Voice below

Winter 2022

In this edition, you'll find details of our opening hours and repairs service over the festive season as well as information on damp/ mould, the cost of living and our winter warmth campaign.

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Autumn 2022

The latest edition of The Voice has a special focus on the cost-of-living crisis and provides support and useful resources.

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Summer 2022

This edition focuses on communication and how we are working hard to improve in this area. We’ve also included information on making the most of your financial resources where energy is concerned and also new initiatives such as our latest Nibbles n Natter events.

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Spring 2022

Jam-packed with information including; details of our first Nibbles N' Natter customer Q&A, video's to advise on energy prices and how we can help with damp/mould in your home, as well as our promise to you and the standards you can expect.

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Winter 2021

In this edition, you'll find details of our Christmas Opening Hours and repairs service over the festive period, as well as winter tips for you and your home and info on our Warm Hearts winter campaign.  

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Autumn 2021


Here you will find details of our latest Annual Report and information on our free money-saving and energy advice services. There's also an opportunity to win an iPad! 

Read here