Readers Group

Feedback on our policies, procedures and ideas to help us improve how we engage our customers

The Readers Group scrutinise MSV's documents such as policies, procedures and customer-focused information, and they will suggest any necessary changes before they go live.

Personal qualities and skills required to become a Reader's Group member are as follows:

  • Good concentration
  • Professional and open-minded
  • Respect confidential information
  • Able to analyse written information

If you would like to get involved with the Reader's Group then please email