Scrutiny panel

Scrutiny members review our performance and services

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Two people reading a document with a pen

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MSV’s Scrutiny panel is made up of customers of MSV. Members review our performance, strategies, policies, and services

Join our pool of Scrutiny Panel members. Sign up for the service or area you are interested in.

The Scrutiny Panel reviews different elements of MSV, for example, repairs, complaints, customer service, and newsletters. To do this, panel members may observe colleagues, speak to other customers, review complaints, and interview colleagues. They then make recommendations and suggest actions for us to improve the service.

The group challenges what we do, ensuring that:

We meet customers' needs
Ensure Value for Money at all times
Ensure feedback is reported to the board and MSV committees

Personal qualities and skills required to become a scrutiny member:

Good concentration
A good listener
Tactful and diplomatic
Able to share skills
Professional and open-minded
Respect confidential information
Able to analyse written information

Find out more!

To become a scrutiny member please contact the Customer Voice and Influence Team at involvement@msvhousing.co.uk

Scheme Audits June 2026

This report provides an update on the Scheme Audit review conducted by the Customer Scrutiny Panel between May and June 2026, including recommendations based on the findings gathered throughout the process.

Communal Cleaning and Gardening April 2026

This report provides an update on the Communal Cleaning and Gardening review conducted by the Customer Scrutiny Panel between February and April 2026, including recommendations based on the findings gathered throughout the process.

Environmental Scrutiny Review and Action Tracker January 2026

This report provides an update on the environmental review conducted by the Customer Scrutiny Panel between October and December 2025, including recommendations based on the findings gathered throughout the process.

Allocations Review September 2025

This report provides an update on the allocations review conducted by the Customer Scrutiny Panel between July-August 2025, including recommendations based on the findings gathered throughout the process. The report also includes proposed service areas to be reviewed by the panel in 25/26. The Scrutiny Schedule and Allocation recommendations require CCC members approval.

External Contractors Review July 2025

This report provides an update on the external contractors review conducted by the Customer Scrutiny Panel between April and June 2025, including recommendations based on the findings gathered throughout the process.