Reality Checkers


Become an MSV Reality Checker

  • Help us to improve our services
  • Hold us to account - are we meeting our customer service standards ?
  • Have we done what we have said ?
  • Review and rate the customer journey
  • Give feedback to ensure we provide an efficient and effective service


The information gathered from Reality Checkers will be fed through our quarterly service reviews to improve our services to customers.
Highlighted areas of concern will be looked at by our Scrutiny Panel.


Submit a Form TODAY

We value your feedback which helps us shape our services.
As a thankyou, we offer £10 vouchers to all those Reality Checker forms submitted.*
* please note: there is a limit of one form per household per month. 


Your Personal Details

Method of Contact
Initial Contact
Reason for contacting MSV
Your personal experience
Write down exactly what happened and what was said, including dates you contacted MSV and MSV contacted you
Write down the way we made you feel. Include its effect on people who live with you. Are you more affected because of age or ill health?
Further Information
Do you have any further details you wish to submit about this particular experience?
Date Form Completed
Date this form was completed. Please note you can submit ONE form from ONE property once a month