Watch our short video to understand what qualifies as ASB, how to report it, and what to expect from our dedicated team...
At MSV, we believe everyone deserves to feel happy, safe, and comfortable in their homes and neighbourhoods.
To mark Anti-Social Behaviour (ASB) Awareness Week, we are highlighting our commitment to tackling neighbourhood issues, reminding customers about our local drop-in sessions, and new mediation service to help resolve neighbour disputes peacefully.
Free Mediation Service
Sometimes, simple misunderstandings with neighbours can escalate and cause unwanted stress. To help you find a peaceful way forward without the need for courts or legal action, we have partnered with Link Mediation to offer a free and confidential dispute resolution service.
The service offers flexible options tailored to your needs:
- Face-to-Face: A conversation in a neutral, comfortable venue.
- Shuttle Mediation: No pressure to speak directly. The independent mediator acts as a go-between, speaking to each person separately to find a resolution.
- Conflict Coaching: One-on-one support to help you learn skills to de-escalate disagreements on your own.
Note: Mediation does not replace strict tenancy enforcement. If there is evidence of serious ASB or a breach of tenancy, MSV will still take legal action.
Find out more about our Mediation Service
Our Anti-Social Behaviour Service Promise
We want you to report neighbourhood concerns with absolute confidence. As a national hate crime reporting centre, anyone in the community - resident or not - can report incidents to us completely anonymously.
As part of our commitment to you, we promise to:
- Respond within 24 hours to serious ASB reports involving violence, threats, harassment, or domestic abuse
- Remove reported graffiti within one week (unless under police investigation)
- Promptly investigate fly-tipping on MSV land and charge those responsible for its removal
Find out more about our commitment to tackling anti - social behaviour
How to Get in Touch or Report an Issue
If you are experiencing harassment, alarm, or distress—including noise nuisance, drug dealing, or vandalism—you can reach our team 24/7.
- Phone: 0161 226 4211 (Available 24 hours a day)
- Email: staysafe@msvhousing.co.uk
- Online: Log into your MyMSV customer account or fill out the website contact form.
- In Person: Speak directly with your local Neighbourhood Officer or visit our regular weekly community hubs.
In case of an emergency or immediate danger, always dial 999 first.
Prefer to report Anti Social Behaviour in person?
We have regular neighbourhood drop ins in Rochdale, Moss Side, Carrbrook, Bredbury and Bramhall
Come and chat to us about anything such as your home, community, anti-social behaviour or repairs
Space Manchester: 125 Great Western Street, Manchester, M14 4AW - Mondays (10am - 2pm) except bank holidays
Jean Byers Hub: Bents Avenue, Bredbury, SK6 2LF - Wednesdays 10am - 12pm
Bramhall Hub: 84 Northpark Road, Bramhall, SK7 3HS - Second Thursday of every month 10am - 12pm
Carrbrook Hub: Carrbrook Community Hub, 1 Broadbent Close, Stalybridge, Sk15 3LJ - Second Monday of every month 1pm - 3pm (except bank holidays)
Deeplish Community Centre: 59 Hare Street, Rochdale, OL11 1JT - First Wednesday of the month 10am - 12pm
Kearsley Mount Methodist Church: Manchester Road, BL4 8QL - First Thursday every other month from July 2nd 2026 12pm - 2pm
