We're celebrating National Customer Service Week by recognising the hard work and dedication of our colleagues in maintaining our properties to a high standard, ensuring our homes are decent, safe, and warm. As well as the importance of taking a person-focused approach, such as working with our customers to understand their individual needs and preferences to help improve services overall.
Rick and the customer contact team have worked hard to make a big difference in reducing call waiting times for customers.
Tony believes that listening and open lines of communication are the key skills for working in the customer contact team.
Karl discusses the gas safety team's responsibilities when visiting customers' homes for annual checks and repairs.
In this video, MSV's Group Executive, Charlie Norman, explains how events such as Nibbles n' Natter are helping to improve services and the importance of speaking with customers about their key priorities and concerns.
Head over to our Get Involved page to find out more.
We will always try our best to help our customers and colleagues whose wellbeing has been affected by the cost-of-living rise and isolation this can cause.
Watch the video below to learn more about how we're helping, and check out the How We Can Help You page on our website for support.
We can only really help by being in touch with everyone—with our customers and people in the community—and by finding out what the issues that matter to them are. Our community hubs play an important role in wellbeing, tackling isolation, tackling cost of living issues, and contributing to the priorities of the future.
Charlie Norman, Group Chief Executive, MSV
