Christmas Countdown

Sunday, 13 December 2020

Follow our #ChristmasCountdown where we will highlight just some of MSV’s defining moments of 2020.

12 days to go..

Digital Transformation

Since the start of lockdown, we adapted to find new ways of working and communicating with customers and colleagues. It was vitally important that we stayed connected and continued to deliver vital services.

The development of our new website alongside a digital platform provides signposting, accessible information and digital services to ensure we continued to stay connected and provide vital services. 

11 days to go..

Community Spirit

Despite the distance between us, the show must go on!
We were delighted to live stream our Community Spirit Awards last week to celebrate local heroes & charity groups helping our communities throughout the pandemic.

Watch here

10 days to go..

Mental Health and Wellbeing 

We’re living in challenging times & it’s more important than ever that we continue to talk about, raise awareness and support our Mental Health.
This year, MSV colleagues became Ambassadors of Hope, thanks to @ChasingStigma delivering mental health training through the Hub of Hope.
Find somebody to talk to this Christmas via the Hub of Hope app or contacting our Wellbeing Officers by emailing:

9 days to go..

LGBTQ+ Customer Forum

At MSV, we hold the fundamental belief that everyone has the right to be treated with dignity & respect. This year we signed the @HouseProud_LGBT Pioneer pledge, setup a #LGBTQ+ Customer Forum with Rainbow Roofs and celebrated Pride virtually. #Pride2020

8 days to go..

Black Lives Matter and Anti-Racism Forum

This year we held our first Black Lives Matter and Anti-Racism Forum and from there the Anti-Racism Taskforce was set up to identify clear and specific actions to tackle #racism and inequality.


7 days to go.. 

Community and Wellbeing

Our community wellbeing and neighbourhood teams have been out & about delivering hampers and essentials this week. 162 Christmas Lunches have been delivered to our sheltered schemes and 214 Food Parcels & Hampers as part of our Winter Wellbeing Plan!

6 Days to go..

Growth and Development

Since lockdown began it’s been business as usual as best we can, working in a Covid safe & secure way. So far in 2020, we have taken handover of 7 new schemes totalling 134 new homes with plenty more coming in the new year!

5 days to go..

Customer Support and Safety

Since lockdown began, our Health & Safety and Customer Support Teams have been working hard to ensure we help people in the best #Covid safe and secure way we can.

4 days to go..


This year we launched our new #Sustainability Strategy, which looks at the effects of the earth’s decreasing natural resources and, how we can ensure the planet’s future and affordable warmth is a business priority.

3 days to go..

End Homelessness

This year MSV volunteers and the GMCA helped support homeless people across Manchester, as part of the Governments #EveryoneIn scheme, and our commitment to rehouse rough sleepers with high support needs.

2 days to go..

Support for Young People

Despite the difficult year, staff at both of our Foyers and Forest Bank site have done an exceptional job remaining open and keeping young people safe during lockdown.

Tomorrow is Christmas Day 2020!

The MSV Family

For our final countdown to Christmas, here's a message from Chief Executive Charlie from our 2019/2020 Annual Report, paying homage to all the amazing and kind people who have well and truly embodied the MSV spirit of doing the right thing 🌟 #MSVmoments #xmas2020