A look back at the year: Customer Annual Report 2025–2026

Thursday, 01 October 2026

Find out how we’ve supported customers, improved homes and worked with our communities in our 2025 - 2026 Annual Report

Over the past year, we’ve completed 40,153 repairs, secured £648,000 in benefits and grants for customers and installed 68 major home adaptations to support safe, independent living.

Hear customers’ stories and discover how your feedback is shaping our services, where we’re improving and what’s coming next.

Read our Customer Annual Report 2025–2026