Our new Service Centre system goes live tomorrow - 29th April!

Monday, 28 April 2025

Image summarising our new web chat service

Exciting news! Our new Service Centre system goes live tomorrow – 29 April!

We’re taking the first step in becoming an omnichannel service centre, giving you more channels of choice to reach us, your way.

From tomorrow, you’ll be able to chat with us live via our website, and in the coming weeks, we’ll be rolling out video calls, making it even easier to get the help and support you need.

As we adjust to this new way of working, our team may take a little time to find their rhythm, so we really appreciate your patience and understanding during this transition.

We’re excited about what’s ahead and can’t wait to bring you a more flexible, connected customer experience.