From 31 December, a number of MSV Areas have moved into COVID Tier 4 restrictions

Wednesday, 30 December 2020

From 31 December Lancashire, Cheshire (including Warrington), and Greater Manchester moved into the Government's COVID Tier 4. 

Here is a full summary of what these restrictions means:-

  • people must not leave their home or garden unless they have a ‘reasonable excuse’ including where reasonably necessary for work, education, exercise or open air recreation and essential activities such as medical appointments and to buy food
  • people must not meet socially indoors, in a private garden or most outdoor public venues with anybody they do not live with or have a support bubble with. Everyone who can work from home should do so
  • people can see only one other person that they do not live with (or do not have a support bubble with) in certain public outdoor places – such as parks, public gardens, or outdoor sports facilities
  • weddings and funerals can go ahead with restrictions on the number of attendees – 6 people can attend wedding ceremonies, wedding receptions are not allowed, 30 people can attend funeral ceremonies, 6 people can attend linked commemorative events
  • accommodation such as hotels, B&Bs, campsites, holiday lets and guest houses must close, other than where very limited exceptions apply
  • hospitality settings, such as bars (including shisha bars), pubs, cafes, restaurants, and social clubs must close except for takeaway, delivery, drive-through and click and collect services. Takeaway must cease between 11pm and 5am, but delivery, drive-through and click-and-collect may continue during this period. This includes restaurants and bars within hotels or members’ clubs
  • indoor entertainment venues, such as casinos, bowling alleys, and bingo halls must close. Cinemas, theatres, and concert venues must also close
  • certain outdoor venues, such as botanical gardens, heritage sites, and zoos and other animal attractions may stay open, although indoor elements at these attractions must also close
  • all indoor leisure and sports facilities must close except where a legal exemption exists, such as for the training of elite sportspersons

Our number one priority remains the health and wellbeing of you and your family, our contractors and colleagues. We know how important the repair and maintenance of your home is, and how essential it is that we get it right and do it safely. 

To continue to provide essential services, we are moving to urgent repairs and prioritising the backlog of repairs only. This will help to reduce unnecessary travel and contact and help to slow the spread of infection and keep customers and colleagues safe during lockdown. 

We, therefore, will not be logging any new non-urgent repairs until further notice. You can still call us on 0161 226 4211 to log urgent repairs and if you had a repair appointment postponed previously due to the impact of Coronavirus, we’ll contact you and arrange a new appointment at a convenient time to you. You can also email your urgent repair to if the lines are busy.

We thank you in advance for your understanding and patience. We will update you on our website and social media when we’re able to resume a full service. 

Further details can be found on our Report a Repair page. You can also email your urgent repair to if the lines are busy.

We are reviewing these arrangements and we will advise customers of any changes to our services on the website and social media.