From September 2026, independent research company Pexel will be contacting a selection of MSV customers to ask about their homes and the services we provide.
The survey is part of the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing. All social housing landlords in England must collect and report this information so customers can see how their landlord is performing.
What you need to know
- Pexel will conduct the survey on MSV’s behalf by telephone.
- Calls will come from 0204 538 9096.
- You may be contacted between 10am and 7pm.
- Only one survey can be completed per household. For joint tenancies, we will contact the lead tenant.
- Taking part is voluntary and your answers will be treated confidentially.
The survey will ask for your views on areas such as repairs, the condition and safety of your home, neighbourhood management and how well MSV listens to and communicates with customers.
Pexel will never ask for your bank details, passwords or payment information.
Your honest feedback helps us understand what we’re doing well and where we need to improve.
