Find out who your Neighbourhood Officer is
Please type your postcode below.
Your Neighbourhood Officer
Your Neighbourhood Officer can help by:
- Carrying out home visits when you move into your new home to ensure you have the relevant support and feel settled.
- Provide guidance to help you manage your tenancy such as; help and advice on rent accounts and progressing applications for tenancy changes.
- Manage environmental issues to make your locality a pleasant place to live.
- Partnership working with Police, local authorities and support agencies.
- Putting you in contact with support and community hubs in your local area.
Our Neighbourhood Offer
Our Neighbourhood offer sets out what you can expect from us if you live in an MSV home and the service you can expect to receive in respect of our work in neighbourhoods.
We aim to be highly visible in neighbourhoods and have a strong local presence. Customers have told us this is really important as well as being clear on how we work with partners.
Read more about it here!
Read about our neighbourhood offer here Our Offer in Neighbourhoods
Our Neighbourhood Strategy
Our neighbourhood strategy will further define our aims and objectives and we will work alongside colleagues across the business to ensure the full range of MSV services are high quality and are meeting customer’s expectations. Read the full strategy here.
Our new neighbourhood teams
To support our new offer, we have recently moved from three teams (North, Central, South) to two:
