We know many customers use video doorbells or CCTV to help them feel safe at home.
If you have one, or are thinking about installing one, it’s important to use it in a way that respects your neighbours’ privacy and follows the law.
When this guidance applies
This guidance is for you if your device:
- Records video or audio, and
- Captures images beyond your own home (for example shared areas, neighbours’ homes or public spaces).
Your responsibilities
If your CCTV captures areas outside your home, you are legally responsible for how it’s used.
This means:
- You are the Data Controller under UK data protection law
- You must follow the Information Commissioner's Office (ICO) rules
- You are responsible for any data your device records
MSV does not have access to your footage and cannot control how your device is used.
What you should do
To use your CCTV responsibly, you should:
🎯 Position your camera carefully
- Avoid recording neighbours’ homes or private spaces
- Only capture what you need
⚙️ Use privacy settings
- Set motion zones or privacy filters
- Turn off audio recording unless absolutely necessary
🪧 Let people know
- Put up clear signage showing CCTV is in use
🔐 Keep data secure
- Use strong passwords
- Make sure footage is stored safely
🗑️ Don’t keep footage too long
- Delete recordings when they’re no longer needed
📤 Be careful sharing footage
- Don’t post or share recordings without a valid reason
📩 Respect people’s rights
- People can ask to see footage of themselves or request deletion
- You must respond within one month.
Being a good neighbour
Before installing or using CCTV, it’s a good idea to:
- Talk to your neighbours
- Explain why you’re using it
- Show them what your camera records (if appropriate)
- Adjust the angle if needed
Simple conversations can prevent misunderstandings.
If you’re concerned about a neighbour’s CCTV
If you’re worried about someone else’s camera:
- Speak to them if you feel safe to do so
- Ask what it records and why
- Check if they’re using privacy settings
If concerns remain, you can contact the ICO for advice or report the issue.
