Please watch our short video about how to report ASB and what to expect from our team
What is Anti Social Behaviour
ASB is defined as behaviour that causes or is likely to cause harassment, alarm, or distress. This can include:
- Domestic abuse or other physical violence
- Hate crimes
- Verbal abuse, intimidation or threatening language
- Drug dealing or substance misuse
- Noise nuisance
- Vandalism or graffiti
- Nuisance from vehicles
- Fly-tipping
But remember, not everything is ASB. Things like a baby crying, DIY noise at reasonable times, or children playing ball games without causing deliberate damage aren't considered anti-social behaviour.
Making Communities Safer
This week, we're shining a spotlight on anti-social behaviour (ASB) as part of ASB Awareness Week. By working together we hope to create safer, more peaceful neighbourhoods.
At MSV, we believe everyone deserves to feel happy and safe in their homes and community. Anti-social behaviour can really impact your quality of life, and we're committed to tackling it.
We're committed to #MakingCommunitiesSafer!
Join us this week for our ASB drop - ins!
Do you have concerns about Anti-Social Behaviour (ASB) in your community? Come along to one of our upcoming ASB Drop-In Sessions!
This is a great opportunity to chat directly with MSV's Anti-Social Behaviour Officers, learn what we're doing to tackle ASB, and find out the best ways to report it. There will be coffee and cake at each session!
Find a drop-in session near you:
- Monday 30th June 2025, 10am – 2pm: Space Manchester, 125 Great Western Street, Manchester, M14 4AA
- Tuesday 1st July 2025, 10am – 2pm: Deeplish Community Centre, 59 Hare Street, Rochdale, OL11 1JT
- Wednesday 2nd July 2025, 10am – 2pm: Jean Byers Hub, Bents Avenue, Bredbury, Stockport, SK6 2LF
- Thursday 3rd July 2025, 10am – 2pm: Manchester Settlement 1328-1330, Ashton Old Road, Openshaw, Manchester, M11 1JG
- Friday 4th July 2025, 10am – 2pm: Bolton UCAN Centre, At Working Wardrobe, Unit 27B, The Market Place Shopping Centre, Bolton, BL1 2AL
Our Anti- Social Behaviour Service Standard - our promise to you
At MSV we have an Anti-Social Behaviour Service Standard which outlines the steps we are taking to provide customers with a safe and comfortable living environment.
We plan to:
- Visit new tenants within six weeks of moving into their new home.
Your Neighbourhood Officer will help you settle in by providing housing and local community information and support. - Remove graffiti reported or identified within one week.
Unless being investigated by the police. We will work in partnership with the local authorities to report any graffiti. - Investigate promptly any fly-tipping on MSV-owned land.
We aim to identify the person(s) responsible and request removal.
If the rubbish is not removed, we will arrange for the removal and recharge those concerned if they are identified.
We will work in partnership with the local authorities to report any fly-tipping which is not on MSV’s land. - Acknowledge and Assess reports of anti-social behaviour within 24 hours.
- If it is serious anti-social behaviour; including violence, threats, harassment, hate behaviour, or domestic abuse.
We will speak to you as soon as possible either over the phone or arrange contact within one working day.
Report Anti-Social Behaviour and Hate Crimes with Confidence
MSV is not just your housing provider; we're also a national hate crime reporting centre. This means anyone in the community, whether a resident or not, can contact us to report anti-social behaviour and hate crimes in confidence.
Our dedicated Anti-Social Behaviour Team is trained to support victims and take action against perpetrators. They can help you:
- Submit a police report, if desired
- Prevent further escalation
- Understand hate crimes and hate behaviour
How to Report Anti-Social Behaviour
There are several ways you can report any neighbourhood concerns to our Anti-Social Behaviour Team, even if you want to remain anonymous.
- Call 0161 226 4211 24 hours a day
- Email us at staysafe@msvhousing.co.uk
- Fill out the contact us form
- Online MyMSV account. Create a customer account to report and manage your tenancy.
- Speak to your Neighbourhood Officer. Use the postcode search for contact details.
- Visit our community hubs! Community drop in times are below:
- Space Manchester on Great Western Street is open for a community drop in every Monday from 10am to 2pm (except bank holidays).
- Bramhall Community Hub community drop in on the second Thursday of the month, 10am to 12pm.
- Carrbrook Community Hub community drop in on the second Monday of the month, 1pm to 3pm in Stalybridge (except bank holidays).
- The Jean Byers Community Hub in Bredbury is open every Wednesday from 10am to 12pm for a community drop in.
In case of an emergency or immediate danger, always call 999.
Remember, everyone has the right to feel safe. Let's work together to build a community free from anti-social behaviour and hate.
