Service update: cold weather and call delays
Due to the current adverse weather conditions, we’re experiencing a higher than usual volume of calls, particularly relating to frozen and blocked pipes. This means there may be delays in answering calls, and we’re sorry for any inconvenience this may cause.
Please be assured our teams are working as quickly as possible to respond and provide support.
While you wait, you may find it helpful to visit our Quick Fix Videos page, which includes short, easy-to-follow guidance on issues such as defrosting condensation pipes.
Thank you for your patience and understanding during this period of cold weather.
Below you will find a handy Prepare your home for winter guide, which includes practical steps you can take to help prevent frozen pipes and what to do if problems occur.
