Please stay cautious if you receive unexpected phone calls asking for personal details such as your address, date of birth, or information about your home. A customer reported recently that someone claiming to be from a “Housing Repair Service” called asking for private information. This is not normal practice, and you should never feel pressured to share anything.
If you receive an unexpected call:
-
Do not share personal details (address, date of birth, bank details, login information)
-
Don’t answer questions about your home if you are unsure about the person you are speaking with.
-
If something feels off, hang up straight away
-
Report suspicious behaviour to your Neighbourhood Officer or call us on 0161 226 4211 if you want to check anything
How MSV will contact you
Rest assured, MSV tenants will always be notified in advance of any work that is due to take place in their home. Depending on the type of visit, this may be through a letter, text message, or phone call.
You can also easily manage and view your repairs online via your My MSV customer account.
When we visit your home for a scheduled appointment:
-
Our staff and approved contractors always carry ID
-
We will never ask for money
-
You should not be asked to share personal details at the door or over the phone
How to report a suspected scam call
If you believe you’ve received a scam call, you can:
-
Report it to Action Fraud online or by calling 0300 123 2040
-
Text the scam number to 7726. This alerts your phone provider and helps block scam callers. Read more
-
If you feel threatened or unsafe. Call 999, or use 101 for non-emergency concerns
