Feedback / Complaints

We want to provide the best possible service and always want to do better. We ask customers for feedback, so we can learn and improve. 

From time to time we might not get things right and you will want to bring this to our attention formally.  You can make a complaint by completing the Contact Us form below, for more information read the policy shown here.

You can also compliment us using this form.

Submit your feedback, compliment or complaint online here.

If you have exhausted the MSV complaint procedure and the complaint falls within the jurisdiction of the Financial Ombudsman Service, you may be entitled to refer it to the Financial Ombudsman Service. Please see their website at:, or phone 0800 023 4567