Feedback / Complaints

We want to provide the best possible service and always want to do better. We ask customers for feedback, so we can learn and improve.

Please read our Feedback & Complaints leaflet for more information.

To know more ring Patricia Carmody 0161 232 5693 or email or submit your feedback or complaint online here.

If your complaint falls within the jurisdiction of the Financial Ombudsman Service and is not resolved by our own procedure, you may be entitled to refer it to the Financial Ombudsman Service. Please see their website at:, or phone 0800 023 4 567