Feedback / Complaints

We want to provide the best possible service and always want to do better. We ask customers for feedback, so we can learn and improve. 

From time to time we might not get things right and you will want to bring this to our attention formally.  

You can make a formal complaint by filling in the compliments, complaints and comments form or completing the online contact us form.

If you have exhausted the MSV complaint procedure and the complaint falls within the jurisdiction of the Financial Ombudsman Service, you may be entitled to refer it to the Financial Ombudsman Service. Please see their website at:, or phone 0800 023 4567