Feedback / Complaints

We want to provide the best possible service and always want to do better. We ask customers for feedback, so we can learn and improve. 

Please read our Feedback & Complaints leaflet for more information.

Submit your feedback, compliment or complaint online here.

If you have exhausted the MSV complaint procedure and the complaint falls within the jurisdiction of the Financial Ombudsman Service, you may be entitled to refer it to the Financial Ombudsman Service. Please see their website at:, or phone 0800 023 4 567