MSV

Policies & Procedures

Our key policies

Complaints policy

This policy sets out:-

  • How to go about making a complaint
  • The three stages to a complaint
  • What steps we will take at MSV in response to your complaint, and timescales
  • How we will process your data at MSV
  • Information on how to escalate a complaint further

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Safeguarding policy

This policy sets out:-

  • Our responsibility at MSV to work with agencies and in line with legislation to protect vulnerable adults and children from harm
  • Who is responsible for safeguarding at MSV
  • MSV’s policy on identifying and responding to concerns
  • How safeguarding cases will be monitored and reviewed
  • For information on where to report concerns about safeguarding click here

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Allocations policy

This policy sets out:-

  • Who can apply for an MSV Home
  • How you go about applying for a home
  • How we treat applications from vulnerable people
  • Property size and criteria
  • Our approach to pets and children

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Community Safety policy

This policy sets out:-

  • Our definition of Anti-Social Behaviour
  • How MSV will respond to reports of anti-social behaviour
  • Who is responsible for Community Safety at MSV
  • How MSV will monitor, evaluate and record reports of anti -social behaviour
  • To find out how to report community safety concerns click here

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Domestic abuse policy

This policy sets out:-

  • How we define domestic abuse at MSV
  • Advice, guidance and assistance if you or someone you know is experiencing domestic abuse
  • Who is responsible for dealing with domestic abuse at MSV
  • How we treat the information you give us which is strictly confidential.
  • Find out how to report domestic abuse concerns by clicking here

Click here to read the full policy

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Hate crime policy

This policy sets out:-

  • Definition and examples of hate crime
  • Details regarding MSV’s commitment to the principles of equality and fairness and a zero tolerance approach on all forms of discrimination, harassment and victimisation
  • How MSV will deal with victims of hate crime incidents
  • MSV’s multi-agency approach to hate crime
  • Who is responsible for dealing with hate crime reports at MSV
  • How we will treat your information at MSV (in strict confidence)
  • To find out more about how to report a hate crime click here

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Tenant Audit policy

This policy sets out:-

  • The purpose of tenancy audits at MSV
  • Who might be affected by tenancy audits
  • How compliance is ensured with the Regulatory Framework for Social Housing in England
  • Who will carry out the audits at MSV
  • How your information will be managed following an audit

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