MSV

You Said, We Did

We have listened to your feedback and responded by putting actions in place.

If you would like to have YOUR say find out more at http://www.msvhousing.co.uk/tenants/get-involved

You Said We Did

Following MSV’s Asset Management Strategy consultation events last year, you said that you only want components like windows, doors, kitchens and heating systems replaced when they need replacing.                

We have to plan to replace items and will continue to do so. But we will also check condition before carrying out any replacements to make sure it’s necessary. If we need to bring forward or delay a replacement we’ll do so based on condition.

During MSV’s Asset Management Strategy you told us that Energy Efficiency is important to you.

We have made a commitment in our strategy to improve energy efficiency across all homes and help achieve the Greater Manchester target, to be zero carbon by 2038. We’ve set up a Group within MSV to achieve this, we aim to reach the Gold standard using the SHIFT model and will develop a plan to move to heating systems that use more sustainable fuel sources.

You’ve told us when you contact us through the website it takes too long for us to act

As a result of this feedback we’ve increased the number of people dealing with enquiries through the website.