Report a Repair

You can report a repair by:

We aim to fix a routine repair within 90 days.

Please note for all planned repairs (such as fencing, gutter cleaning, boxing in pipework) these will be carried out within 6 months.

Emergency repairs

If you have an emergency repair needed please call us so we can get all the details we need. We have an out of hours service on the repairs lines. 

For a gas leak call 0800 111 999
If you have no electricity call 0800 195 4141
For a water leak call 0845 746 2200

Responsibility for repairs

If you have a communal area make sure report repairs there too. These might include broken lights or blocked drains. You can report these in the same way as a normal repair. 

For information about who is responsible for what repairs, read our information leaflet.


There will be times when you will be expected to pay for repairs that you have asked us to carry out on your behalf. Please refer to our handy guide to recharges for a full list of those repairs.

How to videos

There are a number quick fixes you can do at home, we've made a series of handy videos to help guide you.

Click here to take a look »