Report a Repair

You can report a repair by:

We aim to fix a routine repair within 90 days

Please note for all planned repairs (such as fencing, gutter cleaning, boxing in pipework) these will be carried out within 6 months.

Emergency repairs

If you have an emergency repair needed please call us on 0161 226 4211 so we can get all the details we need. Our out of office service operates when the office is closed for emergency repairs on the same number.  We will prioritise an emergency repair within 24 hours.  An emergency is defined as something which could cause danger to health, residents’ safety, or serious damage and destruction to property, for example severe roof leaks, burst pipes or blocked drains.

  • For a gas leak call 0800 111 999
  • If you have no electricity call 0800 195 4141
  • For a water leak call 0845 746 2200

Routine repairs

For routine repairs we aim to offer our customers a range of appointment slots where possible to include:

  • First call:  8.00am - 9.30am
  • AM:  8.00am - 12.30pm
  • PM:  12noon - 4.30pm
  • All day:  Occasionally the job booked requires full day access

Responsibility for repairs

If you have a communal area make sure you report repairs there too. These might include broken lights or blocked drains. You can report these in the same way as a normal repair. 

For information about who is responsible for what repairs, read our information leaflet.


All contractors and staff representing us, carry identification.  Do not let anyone into your home unless you are happy they have shown apprpriate identification.  If in doubt please contact the office on 0161 226 4211.


There will be times when you will be expected to pay for repairs that you have asked us to carry out on your behalf. Please refer to our handy guide to recharges for a full list of those repairs.

How to videos

There are a number quick fixes you can do at home, we've made a series of handy videos to help guide you.

Click here to take a look »

Home Safety

For important safety advice in the home take a look at our Home Safety page