MSV

Answering Questions about paying the Rent

MSV is sorry to hear that you may be experiencing difficulties paying your rent as a result of the Coronavirus. If you are in financial difficulties as a result of the Coronavirus situation, please contact us straight away. If you would like to talk to someone about your rent email enquiry@msvhousing.co.uk and we will contact you shortly.

Q: I have had to self-isolate and can’t work. Can I have a payment break from my rent?

A: Regrettably no, rent is still payable and we realise you may need help with benefits , please contact us to discuss your circumstances further.

Q: Due to Coronavirus my hours have been reduced and I am worried about having enough money to pay my rent. What can I do?

A: If you are in receipt of housing benefit or receive housing costs you will need to contact your local housing benefit office or update your DWP online journal if you are in receipt of Universal Credit.

Q: I receive Tax Credits but I have been told to self-isolate for 14 days, what can I do?

A: The advice is that you should do a ‘better off’ calculation on a website such as www.entitledto.co.uk and see what you would be able to claim.

Q: I am already on Universal Credit but I am self-isolating, am I risking a sanction for not going for an appointment at the Job Centre?

A: If you can’t attend a Job Centre appointment because you need to self-isolate, contact your work coach as soon as possible using your online journal or via the helpline on 0800 328 5644.

Q: I am going to be on Statutory Sick Pay but I will have no income for the first 3 days. How does that work?

A: Statutory Sick Pay will now be paid from the first day of sickness absence, rather than the fourth day, for people who have COVID-19 or have to self-isolate.

Q: I am self-employed, don’t Universal Credit assume a minimum income for me even though I cannot work at the moment?

A: For the duration of the outbreak, the requirements of the minimum income floor in Universal Credit will be temporarily relaxed for those directly affected by the coronavirus or self-isolating, ensuring claimants who are self-employed will be compensated for losses in income.

All face to face contact in respect of the Rental Income Service is now suspended following the Government’s announcement but we will maintain contact with customers over the phone and other channels

Please remember, we are here to support you at this challenging and uncertain time and please feel free to contact us on enquiry@msvhousing.co.uk or 0161 226 4211

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