MSV

Community Safety

We take the wellbeing of our customers very seriously, and move quickly to tackle reported instances of hate crimes, domestic abuse, harassment or anti-social behaviour.

If you are a victim of a hate crime, domestic abuse or anti-social behaviour, don’t suffer in silence, contact us straightaway.

Community Safety is about feeling safe, whether at home, in the street or at work.  It relates to quality of life and being able to pursue and obtain the fullest benefits from your domestic, social and economic lives without fear of hindrance from crime and disorder.

If you have experienced any form of anti-social behaviour, domestic abuse or hate related anti-social behaviour in the vicinity of your home, Mosscare St Vincent's can help.  All reports of anti-social behaviour will be taken seriously, fully investigated and the complainant involved in agreeing actions to be taken.  All reports will be treated in the strictest confidence and the identity of the complainant will not be revealed without their consent.

To report a hate crime, domestic abuse or anti-social behaviour

  • You can report ASB on our website
  • You can email our Community Safety Team - on staysafe@msvhousing.co.uk
  • You can call us 24 hours a day to report Anti Social Behaviour on 0161 226 4211, (out of hours service from 5pm until 8.30am weekdays and all weekend)
  • You can expect a response to your report within one working day
  • MSV will arrange an investigatory interview within seven working days
  • MSV will remain in regular contact with you and provide updates in relation to your complaint
  • MSV will contact your neighbours to check if they have also had any problems in the area

If you need to report an incident to the Police

  • Call 101 for a non-emergency
  • Call 999 for an emergency e.g. if a crime is taking place or someone is in immediate danger

Or you can report an incident anonymously to Crimestoppers - https://crimestoppers-uk.org/

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