Our wellbeing service has made a difference to the lives of some of our most vulnerable residents #wecare

Sisters, Emma and Clare were referred to MSV’s health and wellbeing service after signs of hoarding at the property had been reported. 

When Wellbeing Officer, June Winsche, visited the sisters to carry out a needs assessment she found that the sisters were very isolated and were struggling to engage with others..

June has been spending time with Emma and Clare at their property on a weekly basis to provide support.  Clare, who is autistic and has learning difficulties, said she wanted to get out and meet new people but didn’t know where to start.  Emma asked June for support to improve her nutrition and help her lead a healthier lifestyle.

June spent time investigating various local services and referred Clare to a support group run by the National Autistic Society who run day trips and activities.  June referred Emma to a local council initiative ‘Up and Active’ which provides advice, classes and walking groups.

June also spent time with the sisters to begin to tackle the hoarding behaviour.  She set them small targets each week which helped them tackle and clean areas of their home.  June has started to see behaviour changes and is really pleased with their progress so far.

Emma said:  “Prior to having any help, myself and my sister were spiralling into a life of ‘we’ll do it later.’  We were content in living life without a purpose, other than being at work and home.  Now we are able to keep on top of housework more easily and it’s less stressful for us.  We know we are doing well.  My sister is now joining a group to meet new friends and I am looking at living a healthier life and we are generally feeling really good about things.  June has been a great help and we have felt supported and cared for.  At no point did we feel like we were just ‘her job.’  We felt she genuinely wanted to help us which made us want to help ourselves more.  We can’t thank June and her team enough.”

The Wellbeing Officers at MSV provide a holistic service for vulnerable and high risk customers in collaboration with internal teams and with any additional support services provided by external agencies.

They support vulnerable customers and enable them to sustain their tenancy; working with them on a person centred / focused approach to improve their wellbeing.

The service provide crisis intervention to customers, raise safeguarding concerns when necessary and work closely with community safety teams offering additional support to customers

10th August 2018

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