How to Report a Repair to MSV

Wednesday, 08 May 2024

How to Report a Routine Repair

Via your My MSV Account - register for a free account here to report issues quickly and track repair progress

Call us on 0161 226 4211 (Monday-Friday, 8.30am-5pm, excluding bank holidays)

Email enquiry@msvhousing.co.uk

Via the online Contact Us form here

Visit the Report a Repair page on our website here

Post-Repairs Surveys

We are contacting 2 out of every 5 customers who have received a home repair recently to complete a survey - if you are one of the two you will receive a text.

Thank you for taking part! You could win a £50 voucher.

Customers frequently tell us that the Repairs Service is a high priority for them.

We've set out below how you can easily access this service, either digitally or by phone.

Report a Repair

The method for reporting a repair depends on its urgency.

Emergency Repairs

Call us immediately on 0161 226 4211 (24/7, 365 days a year). We address emergencies within 24 hours, ensuring your safety. Examples include severe leaks, burst pipes, or exposed sewage.

Routine Repairs

These non-urgent repairs can be reported through various methods (please see box to the left). Examples include minor joinery or plumbing issues.

We aim to offer you a range of appointment slots where possible to include:

First call: 8.00am - 9.30am
AM: 8.00am - 12.30pm
PM: 12 noon - 4.30pm
All-day: Occasionally the job booked requires full-day access

What Information Do We Need?

When reporting a repair, please provide:

your tenancy number, if you have it to hand
details of the issue and its location
availability for contractors to access your home
any special circumstances we should be aware of

What Repairs Do We Carry Out?

We take care of repairs to your home’s structure and exterior. However, some repairs are your responsibility as set out in your Tenancy Agreement.

Unsure about what’s covered? Find a handy guide to customer responsibility for repairs here

Planned works

In addition to our repairs service and safety checks we also undertake an ongoing programme of home improvements. Find out more here

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