Feeling safe at home: Report anti-social behaviour

Thursday, 23 May 2024

Our commitment to a peaceful community

At MSV, we take the well-being of our residents seriously and we believe everyone deserves to feel safe and secure in their home.

That's why we're committed to tackling anti-social behaviour (ASB) and hate crimes in our communities.

If you're experiencing ASB, we're here to help. We've created our ASB action plan, outlining the steps we will take to ensure a safe and comfortable living environment for our tenants.

We endeavour to: -

  • Visit new tenants within six weeks of moving into their new homes to make sure they are settling in and getting the support they need.
  • Remove graffiti reported or identified within one week, unless being investigated by the police.
  • Investigate promptly any fly-tipping on MSV-owned land, to identify the person/s responsible and request removal. If the rubbish is not removed, we will arrange for the removal and recharge those concerned if they are identified. We will work in partnership with the local authorities to report any fly-tipping which is not on MSV’s land.
  • Acknowledge and assess reports of anti-social behaviour within 24 hours.
  • If it is serious anti-social behaviour, including violence, threats, harassment, hate behaviour, or domestic abuse, we will speak to you as soon as possible either over the phone or arrange contact within one working day.

Report ASB and Hate Crimes with Confidence

MSV is not just your housing provider; we're also a national hate crime reporting centre. This means anyone in the community, whether a resident or not, can contact us to report ASB and hate crimes in confidence.

Our dedicated Community Safety Team is trained to support victims and take action against perpetrators. They can help you:

  • Submit a police report, if desired
  • Prevent further escalation
  • Understand hate crimes and hate behaviour

Taking a Stand Together

By reporting ASB and hate crimes, you're not just protecting yourself, you're helping to create a safer and more inclusive community for everyone. Don't hesitate to reach out – together, we can make a difference.

How to Report

There are several ways you can report any neighbourhood concerns to our Community Safety Team.

  1. Call 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
    Please note: If you have an emergency repair please call on the same number for our out-of-hours service.
  2. Email us at enquiry@msvhousing.co.uk
  3. Fill out the contact us form
  4. Online MyMSV account. Create a customer account to report and manage your tenancy.
  5. Speak to your Neighbourhood Officer. Use the postcode search for contact details.
  6. Visit our community hubs! Hub opening times:

In case of an emergency or immediate danger, always call 999.

Remember, everyone has the right to feel safe. Let's work together to build a community free from anti-social behaviour and hate.