Feeling safe at home: Report anti-social behaviour

Thursday, 23 May 2024

Report ASB and Hate Crimes with Confidence

MSV is not just your housing provider; we're also a national hate crime reporting centre. This means anyone in the community, whether a resident or not, can contact us to report ASB and hate crimes in confidence.

Our dedicated Community Safety Team is trained to support victims and take action against perpetrators. They can help you:

Submit a police report, if desired
Prevent further escalation
Understand hate crimes and hate behaviour

Creating Safer Communities Together

We believe that the most important place to feel safe is in your home and community. Anti-social behaviour (ASB) undermines this sense of safety and well-being, which is why it's crucial to call out and address unacceptable behaviour. Our mission is to create an environment where everyone can thrive.

Our values guide everything we do:

Do the decent thing
Be customer-focused
Be open and transparent
Be accountable
Be inclusive
Be kind

We plan to: -

Visit new tenants within six weeks of moving into their new home.
Your Neighbourhood Officer will help you settle in by providing housing and local community information and support.
Remove graffiti reported or identified within one week.
Unless being investigated by the police. We will work in partnership with the local authorities to report any graffiti.
Investigate promptly any fly-tipping on MSV-owned land.
We aim to identify the person(s) responsible and request removal.
If the rubbish is not removed, we will arrange for the removal and recharge those concerned if they are identified.
We will work in partnership with the local authorities to report any fly-tipping which is not on MSV’s land.
Acknowledge and Assess reports of anti-social behaviour within 24 hours.
If it is serious anti-social behaviour; including violence, threats, harassment, hate behaviour, or domestic abuse.
We will speak to you as soon as possible either over the phone or arrange contact within one working day.

Taking a Stand Together

By reporting ASB and hate crimes, you're not just protecting yourself, you're helping to create a safer and more inclusive community for everyone. Don't hesitate to reach out – together, we can make a difference.

How to Report

There are several ways you can report any neighbourhood concerns to our Community Safety Team.

Call 0161 226 4211 (Monday to Friday from 8.30 am to 5 pm, closed bank holidays)
Please note: If you have an emergency repair please call on the same number for our out-of-hours service.
Email us at enquiry@msvhousing.co.uk
Fill out the contact us form
Online MyMSV account. Create a customer account to report and manage your tenancy.
Speak to your Neighbourhood Officer. Use the postcode search for contact details.
Visit our community hubs! Hub opening times:

Space Manchester on Great Western Street is open every Monday from 10 am to 2 pm.
Bramhall Community Hub is open on the second Thursday of the month, 10 am to 12 pm.
Carrbrook Community Hub the second Monday of the month, 1 pm to 3 pm in Stalybridge.
The Jean Byers Community Hub in Bredbury is open every Wednesday from 10 am to 12 pm

In case of an emergency or immediate danger, always call 999.

Remember, everyone has the right to feel safe. Let's work together to build a community free from anti-social behaviour and hate.

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