Your Questions Answered about new Lockdown Restrictions

Thursday, 05 November 2020

Q

Can I go out on my scheme?

A

You must not leave, or be outside of your home, except for specific purposes.  For example, childcare or education, to go to work (if you cannot work from home), to exercise, to be with your support bubble, for any medical appointments, shopping for necessities or to escape risk of injury, for example domestic abuse.  A full list of exceptions can be found on the Gov.uk website

Q

If someone is breaking the rules by having people inside their homes, what should I do?

A

Contact the police by ringing 101.  Please do not report this to MSV, we have no powers to address these types of issues.  Remember though, some people are in a support bubble and they are permitted to go inside the home of the people they are in a bubble with.

 

Q

Can I still report a repair?

A

We will only be carrying out emergency and urgent repairs.  If you have already logged a repair with us, we will honour this and do it as soon as we can, so please be at home.  However, all new repairs, unless they are emergencies, will need to wait so please don’t contact us with these repairs at the moment.  We will be reviewing this arrangement in 4 weeks time.   We will continue to deliver grounds maintenance, communal area cleaning and window cleaning.

For those repairs which we intend to carry out, our front-line Operatives will be following the Government’s advice on social distancing, wearing full PPE and sanitising their hands

Q

Will I still need to have my gas and electrical appliances checked

A

Yes, these are essential safety checks. If you are due to have your annual appliance checked you must allow the MSV Operative to carry out their work. We will contact you in advance to let you know when we are visiting and will ensure your safety by following the Government guidelines on safe working practices.

Q

Do I still need to pay my rent?

A

Yes, it is very important that you continue to pay your rent.  However, we have specialist staff on hand to talk you through your financial options and benefits, so if you are struggling please get in touch straight away by emailing us at enquiry@msvhousing.co.uk or ringing 0161 226 4211

 

Q

I’m worried MSV will evict me during the COVID restrictions, will this happen?

A

In the majority of cases, no we will not evict any customers.  However, we reserve the right to deal appropriately with serious cases of anti-social behaviour or entrenched non-payment of rent where no agreement has been reached with the customer.

Q

My scheme has a communal lounge and kitchen.  Can I still use this?

A

No, all communal areas will be closed but we will continue with the community support activities, such as beat the boredom packs

Q

Can I speak to my Neighbourhood Officer or another member of MSV Staff?

A

Yes, you can, but if you have any enquiries we ask that you visit the website first at

www.msvhousing.co.uk.  We have a section on the website that can answer straight forward questions.  If you still need to speak to someone you can complete the Contact Us form on the website and we will get back to you.  Contacting us through the website is the most efficient way of getting in touch and saves you having to hang on the phone.

Q

How can I help stop the spread of the virus, so everyone can just get back to normal?

A

Play your part and do your civic duty!  Stay at home, practice social distancing when you are out, and practice good hand hygiene - remember hands, face, space