We aim to provide the best possible service and always strive to do better and we welcome your feedback, so we can learn and improve.

From time to time we might not get things right and you want to bring this to our attention formally. You can make a formal complaint by filling in the compliments, complaints and comments form or via our online contact form.

If you have exhausted the MSV complaint procedure and the complaint falls within the jurisdiction of the Financial Ombudsman Service, you may be entitled to refer it to theĀ Financial Ombudsman Service. Please see their website:, or phone 0800 023 4567