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Neighbourhood Officers

Location: Manchester
Salary: ¬£27,244 ‚Äď ¬£29,009 per annum pro rata (Depending on skills)
Closing date: 12:00pm, Wednesday 20th February 2019

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Location: Manchester
Salary: ¬£27,244 ‚Äď ¬£29,009 per annum pro rata (Depending on skills)

We have an exciting opportunity for a Neighbourhood Officer to join our Neighbourhood North team on a permanent part time basis working 17.5 hours per week. This specific role will be it will be covering the Calderdale patch which includes areas around Hebden Bridge, Todmorden and Halifax

Reporting to the Neighbourhood Manager this role requires an experienced individual with a proven track record of achieving KPI’s with excellent communication skills and a passion for delivering effective customer-focused neighbourhood management.

As a Neighbourhood Officer, you will be responsible for maximising income and providing a responsive estate management service to ensure neighbourhoods are clean, safe and sustainable. You will work collaboratively across the group to champion the customer needs taking ownership of your patch being the key point of contact for customers and providing service delivery of a range of tenancy management issues.

The post holder will be able to demonstrate a positive attitude to respond to a varied range of customers’ needs. The successful candidate will be able to evidence they can deal with difficult situations and use a problem-solving approach to respond to enquiries. It is essential that you can demonstrate experience in working with customers, partners and external agencies to ensure our neighbourhoods are attractive places to live.

In addition to a competitive salary, you will have access to a company pension scheme, life assurance, employee assistance programme, flexi-time and 25 days holiday plus bank holidays.

If you wish to discuss the roles informally, in the first instance please contact Maxine Mills, People and Talent Assistant.

 

Closing Date: 12 noon on Wednesday 20th February 2019.

 

Interviews: Tuesday 26th February 2019.

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Customer Communications Assistant

Location: Manchester
Salary: £21,083 - £22,838 per annum FTE (depending on skills)
Closing date: 4:00pm, Wednesday 27th February 2019

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Location: Manchester
Salary: £21,083 - £22,838 per annum FTE (depending on skills)

We have an exciting opportunity for a Customer Communications Assistant to join our team, focusing on a ‘one stop shop’ approach to delivering a high level of customer service.

Reporting to the Senior Customer Communications Officers, the role requires a passionate and customer focused individual who can work collaboratively across the Group with colleagues and external agencies within a non-scripted customer service environment.

As a Customer Communications Assistant, you will be the first point of contact for our customers through a range of communication methods from telephone calls to face to face contact on our reception. You will be calm and confident when dealing with customers, working with minimal supervision, and have experience of working to tight deadlines resolving issues at first point of contact with a flexible approach to suit customer demand.

The post holder will be able to demonstrate a positive can-do attitude to be able to adapt to the varying demands and challenges within the Customer Communications Team. The successful candidate will be able to evidence they can deal with difficult situations and use a problem-solving approach to respond to enquiries.

A copy of the job description and person specification is attached.

This post is a permanent part-time post covering 21 hours over 3 days (Monday, Tuesday, Friday)

Visit https://www.msvhousing.co.uk/aboutus/careers/job-vacancies.html? for further informationand to apply.

If you wish to discuss the role informally please contact Patricia Carmody, Customer Communications Manager.

Closing Date:Wednesday 27th February 2019.

Interviews: Tuesday 5th March 2019.

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