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Scheme Assistant / Cleaner

Location: Elmswood Park, Manchester

Information Pack: View | Job Advert: View | Privacy Statement: View

Are you an experienced cleaner looking for a new challenge? This role may be for you! We are looking for a Scheme Assistant to join our new Extra Care Scheme launching this summer in Moss Side / Whalley Range. You will work with the Extra Care Scheme Manager and team to deliver an excellence holistic service which meets and exceeds customer expectations whilst also ensuring the cleanliness of the scheme is maintained to a high standard. Interested? Take a look at the Information Pack and Job Advert above. If you would like to apply please send a CV and a covering letter no longer that 2 sides of A4 detailing why you are applying for this role along with you your relevant experience and knowledge to recruitment@msvhousing.co.uk.

Customer Communications Assistant - 6 Month FTC

Location: Stretford, Manchester (Trafford House)
Salary: £21,935 - £23,760 pro rata (dependant on skills, knowledge and experience
Closing date: 12:00pm, Friday 14th August 2020

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Location: Stretford, Manchester (Trafford House)
Salary: £21,935 - £23,760 pro rata (dependant on skills, knowledge and experience

Are you experienced in Customer Service and passionate about delivering a customer focused service? Do you have a proven track record of working within a non- scripted customer service environment? If so read on… 

You’ll be joining an established Customer Communications Team, focusing on a ‘one stop shop’ approach dealing with customer queries at first point of contact through a range of communication methods from telephone calls to face to face contact on our reception. 

You will be at the heart of the service that MSV delivers to its customers. You will be suitably experienced, adaptable and with a positive can-do attitude you will be able to adapt to the varying demands and challenges within the Customer Communications Team. The successful candidate will be able to evidence they can deal with difficult situations and use a problem solving approach to respond to enquiries. You will be calm and confident when answering queries, working with minimal supervision, and have experience of working to tight deadlines resolving issues at first point of contact with a flexible approach to suit customer demand. You will have an interest and aptitude for the growing number of digital transactions our customers make. 

At the time of advertising, due to the current pandemic, MSV’s front line teams are working from their own homes and our interactions with customers are through virtual means. We will continue to operate in this way until we are satisfied that the health, safety and wellbeing of our staff and customers can be guaranteed when visiting customers properties and returning to our head office in Stretford, Manchester. 

We offer an excellent benefits package including a company pension scheme, life assurance, employee assistance programme, flexible and agile working and 25 days holiday plus bank holidays. 

This is a fixed term post for up to 6 months, however this may be extended for the right candidate and subject to budget approval. 

For further information and to apply, please visit https://www.msvhousing.co.uk/aboutus/careers/jobvacancies.html

 If you wish to discuss the roles informally, please contact a member of the People and Talent team on, 0161 232 5674 who will direct your query to the relevant recruiting manager.

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Neighbourhood Officer - Central Area

Location: Stretford, Manchester (Central Area)
Salary: £28,345 - £30,181 per annum (dependant on skills, knowledge and experience) Plus Essential Car Allowance
Closing date: 12:00pm, Monday 17th August 2020

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Location: Stretford, Manchester (Central Area)
Salary: £28,345 - £30,181 per annum (dependant on skills, knowledge and experience) Plus Essential Car Allowance

Are you an experienced professional passionate about delivering effective customer-focused neighbourhood management with a proven track record of achieving KPI’s? If so read on… 

You’ll be joining an established Neighbourhood Team coving our Central area which includes areas such as Moss Side, Rusholme, Longsight, Didsbury Withington. You will be responsible for maximising income and providing a responsive customer service to ensure our neighbourhoods are clean, safe and sustainable. You’ll work collaboratively across MSV championing customer needs, taking ownership of your own patch of properties and customers and be the key point of contact for ensuring first class service delivery of a range of tenancy management issues. 

This is a hands on role at the heart of the service that MSV delivers to its customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. 

Suitably experienced, flexible and adaptable with strong problem solving skills, you’ll be highly motivated, innovative and driven to ensure our neighbourhoods are attractive places to live. You’ll also be team focused with the ability to communicate with colleagues, customers, partners and external agencies in line with our high performance culture and the ‘MSV Way’. 

At the time of advertising, due to the current pandemic, MSV’s front line teams are working from their own homes and our interactions with customers are through virtual means. We will continue to operate in this way until we are satisfied that the health, safety and wellbeing of our staff and customers can be guaranteed when visiting customers properties and returning to our head office in Stretford, Manchester. MSV operate core hours for our customers, however, our agile style of working means that you can work your hours around family and homelife commitments. We know that a committed and dedicated member of the MSV team doesn’t clock watch. Our focus is on getting the job done! 

We offer an excellent benefits package including a company pension scheme, life assurance, employee assistance programme, agile and flexible working and 25 days holiday plus bank holidays. 

Given the geographical spread of our stock, we require the successful candidate to hold a valid Driving Licence and have access to a car. 

For further information and to apply, please visit https://www.msvhousing.co.uk/aboutus/careers/jobvacancies.html 

If you wish to discuss the roles informally, please contact Jennifer Robertson, Neighbourhood Manager on 07793 248865 or a member of the People and Talent team on 0161 232 5674.

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Neighbourhood Officer - South area

Location: Stockport (South area) Mossbank Office, Bredbury
Salary: £28,345 - £30,181 per annum (dependant on skills, knowledge and experience) Plus Essential Car Allowance
Closing date: 12:00pm, Monday 17th August 2020

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Location: Stockport (South area) Mossbank Office, Bredbury
Salary: £28,345 - £30,181 per annum (dependant on skills, knowledge and experience) Plus Essential Car Allowance

Are you an experienced professional passionate about delivering effective customer-focused neighbourhood management with a proven track record of achieving KPI’s? If so read on… 

You’ll be joining an established Neighbourhood Team coving our South area which includes areas such as Stockport, Openshaw and Tameside. You will be responsible for maximising income and providing a responsive customer service to ensure our neighbourhoods are clean, safe and sustainable. You’ll work collaboratively across MSV championing customer needs, taking ownership of your own patch of properties and customers and be the key point of contact for ensuring first class service delivery of a range of tenancy management issues.

 This is a hands-on role at the heart of the service that MSV delivers to its customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. 

Suitably experienced, flexible and adaptable with strong problem-solving skills, you’ll be highly motivated, innovative and driven to ensure our neighbourhoods are attractive places to live. You’ll also be team focused with the ability to communicate with colleagues, customers, partners and external agencies in line with our high-performance culture and the ‘MSV Way’.

At the time of advertising, due to the current pandemic, MSV’s front line teams are working from their own homes and our interactions with customers are through virtual means. We will continue to operate in this was until we are satisfied that the health, safety and wellbeing of our staff and customers can be guaranteed when visiting customers properties and returning to our head office Trafford House in Stretford, Manchester. Due to the size and nature of our Mossbank Office we will not be reopening this at the same time as Trafford House and therefore the South team will join the other Neighbourhood Teams at Trafford House during their office time. MSV operate core hours for our customers, however, our agile style of working means that you can work your hours around family and homelife commitments. We know that a committed and dedicated member of the MSV team doesn’t clock watch. Our focus is on getting the job done! 

We offer an excellent benefits package including a company pension scheme, life assurance, employee assistance programme, agile and flexible working and 25 days holiday plus bank holidays. 

Given the geographical spread of our stock, we require the successful candidate to hold a valid Driving Licence and have access to a car. 

For further information and to apply, please visit https://www.msvhousing.co.uk/aboutus/careers/jobvacancies.html 

If you wish to discuss the roles informally, please contact Joe Stevenson, Neighbourhood Manager on 07881 249320 or a member of the People and Talent team on 0161 232 5674.

Apply Now

Extra Care Scheme Administrator

Location: Manchester, Elmswood Park, Moss Side / Whalley Range
Salary: Salary: £20,099 - £21,935
Closing date: 12:00pm, Wednesday 12th August 2020

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Location: Manchester, Elmswood Park, Moss Side / Whalley Range
Salary: Salary: £20,099 - £21,935

A fantastic opportunity has arisen for an Extra Care Scheme Administrator to join our brand new Extra Care Scheme Elmswood Park opening in Summer 2020 in Moss Side / Whalley Range, Manchester.

As an Extra Care Scheme Administrator, you will contribute to an holistic customer service customer service which meets and exceeds expectations; supporting the needs of the individual and promoting happy independent living.

Working with the team you will provide a true MSV support service ensuring that the wellbeing of our residents is at the forefront of what we do. You will foster a friendly community atmosphere being the first point of contact of contact for residents, families and support services. You will carry out a range of reception and administrative duties including meeting and greeting visitors, providing a concierge service to residents both face to face and via the intercom system, word processing and ensuring a smooth partnership between the onside care and catering services and MSV.

The ideal candidate will have excellent communication, administrative and clerical skills; be able to multi-task and be flexible in their approach to work. You will be reliable and enthusiastic about working with older people and being the liaison point for Elmswood Park. You will have strong organisational skills with a ‘can do’ attitude and a customer first approach and be skilled in IT.

As a new role in a newly developed scheme our aim is to have someone on board within MSV to assist with the launch of the scheme and move in of our residents.

Due to the nature of this post, the successful candidate will be subject to a satisfactory Disclosure and Barring Service check.

In addition to a competitive salary you will have access to a company pension scheme, life assurance, employee assistance programme, TOIL and 25 days holiday plus bank holidays.

Our recruitment process is equally about you seeing if you fit with us and the determining whether this role is perfect for you. If you would like an informal chat about the role then please feel free to contact Lorretta Haslam, Older Persons Services Manager on 07976 418816.

For further information and to apply, please visit https://www.msvhousing.co.uk/aboutus/careers/job-vacancies.html

Apply Now

Lettings Officer - 12 Months FTC Maternity Cover

Location: Manchester, Stretford
Salary: £28,345 - £30,181 per annum Plus, Essential Car Allowance
Closing date: 12:00pm, Wednesday 12th August 2020

Find out more

Location: Manchester, Stretford
Salary: £28,345 - £30,181 per annum Plus, Essential Car Allowance

Are you an experienced and talented Lettings Officer passionate about providing people a safe, secure and appropriate place to live? Do you have a proven track record in allocating properties ensuring VOID times are kept to a minimum and rental income is maximised? If so, read on...

You will be joining a high performing Lettings Team on a fixed term contract of 12 months covering Maternity Leave. You will have a passion for delivering a customer focused service and be responsible for allocating and letting the Group’s properties across the North West.

You will work collaboratively with a variety of internal and external partners and stakeholders to ensure that our properties are let appropriate, left in a suitable state when customers move on and turned around quickly and efficiently to minimise our re-let times.

This is a hands-on role at the forefront of the MSV customer journey. You will have pride in your role and be compassionate, communicative and be driven to deliver results and create positive relationships with our customers.

To be successful in the role you must be able to demonstrate allocations and lettings experience preferably within a social housing setting, have excellent written and verbal communication skills, strong IT skills, have a full UK driving licence and access to a vehicle daily. Experience in choice-based lettings is also advantageous, particularly experience of Manchester Move

At the time of advertising, due to the current pandemic, MSV’s front line teams are working from their own homes and our interactions with customers are through virtual means. We will continue to operate in this way until we are satisfied that the health, safety and wellbeing of our staff and customers can be guaranteed when visiting customers properties and returning to our head office Trafford House in Stretford, Manchester. MSV operates core hours for our customers, however, our agile style of working means that you can work your hours around family and homelife commitments. We know that a committed and dedicated member of the MSV team doesn’t clock watch. Our focus is on getting the job done!

We offer an excellent benefits package including a company pension scheme, life assurance, employee assistance programme, agile and flexible working and 25 days holiday plus bank holidays. Given the geographical spread of our stock, we require the successful candidate to hold a validDriving Licence and have access to a car.

If you wish to discuss the roles informally, please contact Adele Pettecrew, Lettings Manager on 07968 331368

Apply Now